CANCELLATION AND RETURNS POLICIES

The Seller, at the time of completing a Service in marinero.mx, selects and subscribes to one of the cancellation or refund categories provided by marinero.mx, which are specified in the categories of cancellations or refund.

The category selected by the Seller will be duly identified and available for review by Users in the tab of each Service promoted through marinero.mx.

Users, at the time of purchasing a Service, declare to understand, accept and subscribe to the Cancellation or Refund Policy and the Terms and Conditions, specifically to the category applicable to the Service.

Any cancellation request is subject to the criteria and refund policies subscribed by the Seller. Any change and/or modification that the Client wishes to make to the rental of the Service, must process a request directly by email hello@marinero.mx provided for these purposes, which will be subject to confirmation by marinero.mx.

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THE CATEGORIES OF CANCELLATIONS OR REFUNDS

THEY ARE SPECIFIED IN THE FOLLOWING TABLE:

Strict

More than 30 days prior to the trip

User refund
For cancellations made 30 days prior to the trip, 100% (one hundred percent) of the total cost of the service will be refunded. The marinero.mx service fee will not be refunded. The refund will take place within 14 (fourteen) business days after the cancellation of the Service.

Moderate

14 days prior to the trip

User refund
For cancellations made at any time up to 14 (fourteen) days prior to the start of the trip, 90% (ninety percent) of the total cost of the Service will be refunded and 100% (one hundred percent) of the service fee will not be refunded. marinero.mx. The refund will take place within 14 (fourteen) business days after the cancellation of the Service.

Flexible

7 days prior to the trip

User refund
For cancellations made at any time up to 7 (seven) days prior to the start of the trip, 80% (eighty percent) of the payment corresponding to the total cost of the service will be refunded and the marinero.mx service fee will not be refunded. The refund will take place within 14 (fourteen) business days after the cancellation of the Service.

Not very flexible

48 hours prior to the trip

User refund
For cancellations made at any time up to 48 (forty-eight) hours prior to the start of the trip, 75% (seventy-five percent) of the total cost of the service will be refunded and the marinero.mx service fee will not be refunded. The refund will take place within 14 (fourteen) business days after the cancellation of the Service.

Due to payment methods policies, the marinero.mx medium commission will be deducted from the refund.
The Seller will have the power to temporarily suspend the start of an activity in the following (2) cases:

(a) There are force majeure factors external to the Seller that justify the suspension of the activity, such as causes of force majeure, public order, health, safety, unfavorable weather conditions or decisions of the competent government authority, strikes, among others.

(b) There are factors or conditions duly specified and reported by the Seller in the Service file.

In any of the above, the Seller must:

(1) Inform the user of the reason for the suspension as far in advance as possible.

(2) Propose a new date / start time for the activity, which will be subject to user confirmation.

(3) Inform marinero.mx via email hello@marinero.mx.

If no agreement is reached, the user may request the cancellation of the activity via email hello@marinero.mx Reimbursing 75% of the amount paid less the commission of the selected means of payment (see numeral 2.6 of Terms and Conditions), without the right to any other compensation or payment.

In the event of cancellations by the Seller, marinero.mx will refund the user 100% of the amount paid. For such purposes, the Seller will refund 100% of the amount received from the user to marinero.mx, also charging the marinero.mx service fee.

The non-presentation of the user in the place, date and time provided in the service file, or as explicitly agreed with the Seller, whatever the cause, including fortuitous event and force majeure, is the sole responsibility of the user, and will not give rise to to any claim, compensation or refund of the amount paid.
Discount coupons are not refundable.